Technology Tools
Technology Tools

Educators increasingly rely on education technology tools as they shift instruction, redefine teacher roles, and design learning experiences that reflect how students actually learn. Technology should never lead the design of learning. But when used intentionally, it can personalize instruction, enrich learning environments, and help students master critical skills.

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AI tools are arriving in schools faster than most districts can evaluate them. Asking the right questions up front ensures they widen opportunity and live up to their potential.

Every week, another AI tool promises to save teachers time, personalize learning, or close achievement gaps. While some of those promises are real, many fall short. For school and district leaders, AI is already in the building, often arriving through teachers and students before any formal decisions are made. The real work is assessing which tools belong, for which students, and most importantly, what they are expected to achieve.

For more than a decade, our team at EnglishHelper has partnered with schools around the world to bring AI-supported literacy tools to more than 20 million learners. Across many of those classrooms, the same lessons keep resurfacing. The tool is not the end in itself but part of a broader intervention designed to deliver equitable learning gains. A powerful tool adopted carelessly can deepen inequity. A modest one adopted thoughtfully can deliver learning gains which seem unbelievably strong at first blush.

Here are seven questions we encourage every K-12 leader to ask before letting an AI tool through the door.

1. What learning problem are we actually trying to solve?

Start with the problem, not the product. “We need an AI strategy” is not a problem statement. A real problem statement sounds more like this: “A third of our fourth graders are not reading on grade level, and our multilingual learners don’t get a safe space to work on their conversational skills.”

A clear problem statement does two things. It gives you a yardstick to do a comparative assessment of different tools. And it keeps the assessment focused on student needs, not product features. If a vendor can't explain how their tool addresses your specific problem, that is your answer.

2. Who was this tool designed for, and who might it fail to serve?

Equity is not a feature that gets added at the end. It is a set of design choices made from the start. Ask vendors directly:

  • Language: Does the tool work for students who are still learning English? Can it understand accented speech, and can it bridge with mother tongue support?
  • Accessibility: Does it support students with disabilities, including text-to-speech, adjustable pacing, and screen-reader compatibility? Does it take internet connectivity and device access for granted, or can it work in low resource settings?
  • Bias: Has the tool been tested with students who look and sound like yours? What did the testing find?

3. Does it make teachers more effective?

The best AI tools enable teachers to accomplish more with their students. They do not marginalize them. Look for tools that handle routine practice and feedback at scale so teachers can spend their time on what only humans can do, which is building relationships, reading the room, pushing students, and mentoring. The strongest tools also hand students more ownership of their learning, letting them practice at their own pace, see their own progress, and decide when to ask for help.

For example, in our scaled deployments of AI solutions in classrooms, teachers have been able to harness read-aloud support, pronunciation models, and word meanings to support learners with different levels of proficiency, while guiding discussion and deeper thinking. These same students benefit from learning one-on-one using AI’s language-bridging capabilities, accessing explanations and translations in a familiar language to support comprehension. Real-time feedback helps students continuously identify areas for improvement. Learning data helps teachers track participation and progress, recognize common difficulties, and decide when to revisit a concept or offer individual support. Teachers remain central, using these resources alongside their knowledge of students to guide learning.

Before adopting, ask the following questions:

  • What data does the teacher see?
  • What decisions does the tool make on its own?
  • Can a teacher override it?

4. Can we understand why it does what it does?

Educators should never have to accept a black box. If a tool flags a student as struggling, recommends a reading level, or scores an assignment, teachers need to see the reasoning behind it.

That starts with knowing what kind of AI is at work. “AI” covers several technologies, and not all of them involve a chatbot talking with students. Most tools use a mix of three kinds of AI:

  • Generative AI creates new content, such as a written explanation, a practice question, or a spoken response. It can be flexible and engaging, but its answers can vary from one moment to the next and sometimes contain errors. It is prone to hallucination.
  • Adaptive or predictive AI learns from student data to estimate what a student knows and adjust the experience, for example by moving a reader to an easier or harder passage, or by recommending the next activity.
  • Deterministic AI follows fixed rules, so the same input always produces the same result. A tool that checks a student’s reading against the expected text, or applies a set scoring rubric, behaves predictably and is easier to audit.

While Generative AI is perhaps the most flexible and versatile, it is “often wrong but never in doubt.” In student-facing apps, where the consequences of getting it wrong are high (incorrect feedback, inappropriate content, lack of repeatability, lack of explainability), the risk may not be worth it. Adaptive AI behaves more consistently but may be subject to bias it incorporates from the data it is trained on. Deterministic AI is the most consistently reliable and perhaps closest in functioning to a human expert, but it is only as good as the expertise it incorporates.

Ask vendors to show you, not tell you. Which parts of the tool use which kind of AI? Where is the tool more prone to risk, and what are the consequences of getting it wrong? What assurances can the vendor provide that the tool functions exactly as advertised?

5. How does it protect student data?

Student privacy is a non-negotiable, and AI raises new questions. Many tools collect voice recordings, writing samples, and detailed behavior data. Before signing, find out:

  • What data is collected, and is all of it necessary?
  • Where is it stored, for how long, and who can access it?
  • Is student data used to train the vendor's AI models?
  • Does the tool comply with federal and your state's student privacy laws?

If the answers are vague, slow down. Involve your district's privacy and technology staff early and be ready to explain your choices to families in plain language.

6. Will it work in our real conditions?

A tool that shines in a demo can stall in a classroom. Many U.S. students still face spotty home internet, shared or aging devices, and crowded classrooms. Ask whether the tool works on low bandwidth or offline, on older devices, and in noisy rooms.

Our experience deploying AI tools in schools with limited connectivity taught us this the hard way. Design for the students with the fewest resources, and the tool tends to work better for everyone. Design for ideal conditions, and you risk building a digital divide within your own student community.

7. How will we know if it's working?

Decide what success looks like before you begin, not after. Define the outcomes you expect, how you’ll measure them, and when you’ll revisit the decision.

Ask vendors for independent evidence, not just testimonials. Then gather your own. Pilot with a small group, compare against a baseline, and listen to teachers and students as closely as you watch the data. Pay attention to usage, too. In our experience, the frequency and consistency of use is one of the strongest predictors of learning gains. A tool rarely opened cannot help students, however good it is.

The best tools make this kind of monitoring part of the daily work, not an end-of-year exercise. Look for real-time dashboards that show teachers and administrators who is using the tool, how students are progressing, and where they are getting stuck. A teacher who can see during the lesson that a group of students is struggling with a passage can step in right away rather than weeks later. School and district leaders can spot patterns across classrooms and direct additional support where it is needed. Ask vendors to walk you through each dashboard, and make sure the data leads to action, not just reports.

Finally, build in an exit. If a tool isn’t serving students after a fair trial, be willing to walk away.

Slow Down to Move Forward

The pressure to "do something" with AI is real. Administrators ask about it. Parents ask about it. Students are already using it. But speed is not the goal. The risk of getting it wrong is also real. Students are best served when leaders slow down long enough to ask hard questions and then move with confidence.

The educators we’ve seen succeed are ones that treat AI the way they treat any instructional decision. They start with student need, involve teachers from day one, insist on transparency, and measure what matters. Do that, and AI becomes what it should be: one more way to help every student, especially those too often underserved, become a confident reader, thinker, and learner.


Photo at top by Liza Summer on Pexels.

Deepak Verma headshot

Deepak Verma

CEO, EnglishHelper

Deepak serves as the CEO of EnglishHelper, where he leads efforts to expand access to AI-powered English literacy solutions globally. Deepak has spent much of his career building equitable access for underserved communities. He spent several years developing renewable energy projects (primarily solar) in South and Southeast Asia. He also served in the non-profit sector, with the Clinton Foundation’s HIV/AIDS Initiative (CHAI), where he led efforts to provide treatment to patients in the developing world (primarily Southern and Eastern Africa, Asia, and the Caribbean).